Important information to make your stay in Capvern successful

📄 WELCOME TO OUR APARTMENT

We’re delighted to welcome you for your stay. The apartment has been completely redesigned and freshly decorated to give you maximum comfort, whether you’re here for a vacation or your thermal cure.

A professional cleaning service prepared the accommodation and made the beds before your arrival. After you check out, the team will take over for a thorough cleaning and ready the apartment for the next guests.

You will find ideas for your visits to the region on our website: https://location-vacances-capvern.fr/environs-de-capvern-les-bains/

📶 WIFI CONNECTION

  • Network: Termalia1
  • Security key (Password): Termalia1
    (Be sure to respect uppercase and lowercase.)

🔑 YOUR ARRIVAL AND DEPARTURE

  • Arrival: From 4 p.m. onward via the secure key box.
  • Departure: Before 10 a.m. Upon departure, please place the key back inside the secured box and scramble the code.

👉 SELECTIVE SORTING

  • White trash can : Food leftovers, soiled packaging, non‑recyclable.
  • Please drop off your bottles made of glass and plastic, your empty cartons, soda cans, etc. in the public containers located opposite the Termalia 1 residence, on the right when exiting the Termalia 2 residence.

🚨 SAFETY INSTRUCTIONS & EMERGENCY NUMBERS

  • If you have any questions about the amenities or encounter a technical issue (e.g., key problem), please contact us directly:
    📞 Owner Phone: +33 (0)685833651 / +33 (0)633646510

Note : In case of a major technical emergency or a jammed door, our partner cleaning company has a spare set of keys to intervene after our approval. technical major jammed door, our partner cleaning company has a spare set of keys to intervene after our approval.

📞 LEGAL EMERGENCY NUMBERS

  • SAMU (Medical emergencies): 15
  • Police / Gendarmerie: 17
  • Firefighters (Fire/Rescue): 18
    • In case of fire, stay calm. Never use the elevator. Evacuate via the stairs, exit the building and stay away from the residence while awaiting instructions from the fire department or authorities.
  • European Emergency Number: 112 (Free of charge from a mobile phone)
  • Nearest Poison Control Center: 05 61 77 74 47 (Toulouse)
  • The main circuit breaker is located in the apartment entrance and the main water shut‑off valve to stop the water is in the bedroom closet (just turn the valve horizontally).

🧹 PRE‑DEPARTURE GUIDELINES / CHECK‑OUT CHECKLIST

To help us keep the apartment in pristine condition and make our cleaning team’s work easier, we kindly ask you to complete these few actions before you leave:

  • 🍽️ Dishes: Please wash, dry and store all used dishes in the kitchen cabinets.
  • 🗑️ Trash: Please place trash and glass in the sorting containers located when exiting the residence on the right, opposite the Termalia 1 residence.
  • 🔥 Heating: Please turn off or set all radiators to the “Frost‑free” mode.
  • 🛏️ Sheets: Please leave the beds unmade (our cleaning team will remove and launder the linens).
  • 🔒 Security: Make sure the sliding windows and roller shutters are fully closed, turn off all lights, lock the door and place the key back in the secure box.

A big thank you for respecting the property and our cleaning staff!

We look forward to welcoming you back!

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