General rental terms

General Terms of Sale (CGV) – Location Vacances Capvern

1. Owner identification

Owner : Jean Louis Amen – EI
Address : 8, Place Saint Julien – 31000 Toulouse
Email : info@location-vacances-capvern.fr
Phone: 0685833651
SIREN : 390145605
Status : Non‑professional furnished rental (LMNP)

2. Purpose of the contract

These General Terms and Conditions (GTC) govern the short‑term rental of the furnished property located in Capvern-les-Bains, in the Hautes‑Pyrénées, offered by the owner to travelers for a brief stay (vacation, tourist visit).

The reservation constitutes full and complete acceptance of these T&Cs by the traveler.

3. Price and payment terms

Rates: The rental prices are listed in euros incl. tax and vary by period (high season, low season), number of guests, and length of stay. Check the current rates table on the site.

Reservation: The reservation is confirmed when the traveler receives a confirmation email and the deposit is paid.

Deposit: 30% of the total amount is due at booking, within 7 days of confirmation.

Balance: The remaining amount (70%) must be paid at least 30 days before arrival.

Accepted payment methods: Credit card, bank transfer.

Taxes not included: The tourist tax (if applicable) is not included in the price and will be paid separately upon arrival.

4. Booking and confirmation

The reservation is valid only after the owner’s email confirmation and receipt of the deposit.

The traveler must provide:

  • Number of guests
  • Names and ages of all occupants
  • Arrival and departure dates
  • Planned arrival time (flexible by agreement)

Maximum stay: The rental is intended for short‑term stays (vacation). The traveler cannot rent for more than 30 consecutive nights.

Cancellation and Refund Policy

Cancellation by the traveler:

  • More than 30 days before arrival: Deposit refunded (excluding management fee of €50)
  • 15-30 days before arrival: 50% of the total amount refunded
  • Less than 15 days before arrival: No refund

Owner cancellation: If the owner cancels, the full amount is refunded within 7 days.

Exceptional cases: In case of exceptional circumstances (weather, pandemic, administrative closure), the owner offers a postponement or a full refund.

6. Arrival and departure

Check‑in time: From 4:00 p.m. (flexible timing per agreement with the owner)

Departure time: Before 11:00 AM

Check‑in: Check‑in is handled by the owner or a representative. An access code or a key is provided.

Check-in / Check-out: The guest must notify the expected arrival time at least 24 hours in advance.

7. Inventory check and security deposit (deposit)

Inspection: A simplified inspection is carried out on arrival and departure. The traveler must report any problem or damage immediately.

Security deposit: A security deposit of 200 € is required in the form of pre‑authorization on credit card.

This amount is blocked but not charged and will be released 5 days after departure if no damage is found.

In case of damage: The amount will be charged to cover repair costs, additional cleaning, or restoration. The traveler receives a quote or supporting invoice.

Non‑covered fees: The security deposit does not cover normal use of the accommodation (e.g., glass broken from normal use, etc.).

8. House Rules

The traveler commits to respecting the house rules:

  • Smoking: Not allowed in the accommodation
  • Pets: Not allowed (unless prior agreement)
  • Noise: Respect the neighbors, no parties or gatherings
  • Occupancy:  Maximum number of guests to respect: 4 adults/children over 3 years + 1 child under 3 years, i.e., 5 people
  • Prohibition:  No work, modifications, or installations without authorization
  • Cleaning: Take out the trash, wash and put away the dishes + final cleaning by the cleaning company

Any violation of the house rules may result in termination of the contract without refund and/or the withholding of the security deposit.

9. Provided equipment

The furnished accommodation includes the mandatory equipment (decree July 31, 2015):

  • Beds with mattress, pillows and quilt
  • Window shades
  • Table and chairs
  • Refrigerator
  • Cooking hobs, oven and microwave
  • Dolce Gusto coffee machine
  • Kitchen utensils
  • Household linen (as agreed), excluding bath towels
  • Cleaning products
  • Vacuum cleaner / bucket and mop Velleda

10. Insurance and Liability

Owner's insurance: The dwelling is insured against fire risks, water damage, and the owner's civil liability.

Traveler's insurance: The traveler is responsible for their personal belongings and any damage caused to the dwelling. It is recommended to purchase travel insurance that includes property protection.

Responsibility: The owner is not liable for accidents, thefts, damages or losses occurring during the stay, except in cases of proven fault.

Intellectual property

Site content (text, images, logos, layout) is protected by intellectual property law. Any reproduction, representation or exploitation without permission is prohibited.

12. External Links

The site may contain links to third‑party sites. The owner cannot be held responsible for the content, practices or services of those external sites.

13. Governing law and jurisdiction

These T&Cs are governed by French law. In the event of a dispute, the competent jurisdiction is the court of TARBES.

Attempt to resolve: Before any legal action, the traveler and the owner try to settle the dispute through mediation.

Contact

For any question about the CGV or the rental:

  • Email : info@location-vacances-capvern.fr
  • Phone: 0685833651

Last updated: 01/06/2026

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